Full time
Addis Ababa
Posted 2 years ago

Purpose of the Job: – To handle all guest and client questions, provide information, handle day-to-day sales administrative task and duties and support related projects

Duties and Responsibilities

  • Greet all clients with strong customer service and communications skills;
  • Keep records of all incoming/outsourcing clients information in soft copy as required;
  • Provide direction to all clients in terms of who to speak to;
  • Answer phones and direct to appropriate party promptly and efficiently;
  • Interacting with internal and external executives, medical teams and assistants to coordinate task.
  • Screen incoming emails and distribute them to relevant team members for action or follow up.
  • Handle unit/ function routine correspondence.
  • Order office supplies as needed
  • File documents according to execution numbers and filing protocols to assist in document control processes
  • Process routine invoices as needed;
  • Ensure files are managed according to confidential and internal processes;
  • Review and summarize reports and documents as required;


Academic qualification

  • Bachelor degree/Diploma  in Management, Customer Service or related fields

Additional qualifications

  • Able to communication verbally and in written format to all organizational levels
  • Ability to prioritize and organize tasks
  • Ability to work in fast paced environment
  • Strong knowledge of MS Office, including word, Excel and Outlook;
  • Efficiency in English, both writing and speaking is essential (local regional language is an additional asses)
  • Ability to work in team and has excellent communication skill
  • Self-motivated, result-oriented attitude and well-organized work ethic
  • As a first impression for guests, someone who comes across as positive and can provide exceptional receptionist service;
  • Preferably with previous experience in Medical Centers or related industry;

Years of experience: Minimum of 1 – 3 years of experience in sales customer service

Salary: Negotiable


Job Features

Job CategoryAdministration

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